FAQ
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.
We currently ship in the United-States, Canada, Australia, the UK and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk.
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - United-States: 15-20 days - Canada: 15-20 days - Australia: 15-20 days - UK: 15-20 days - Germany: 15-20 days
You can purchase on our website using a debit or credit card. We additionally offer support for PayPal. You can chose these payment methods at checkout
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Are my payment details safe?
We offer the highest standard for internet security. All your data is first encrypted and then stored on our servers.
Do I pay extra for certain payment methods?
No, all payment methods are free of charge for our customers!
When will my credit card be credited?
Your credit card will be credited after receiving the order confirmation.
Can I track my order online?
We label each order with a Track & Trace code. You will receive it together with the shipping confirmation. You can also find the Track & Trace code in Your account, under My orders.
When will I know if my return has been accepted?
We will send you a return confirmation by email when we receive your return. We will then check the products and confirm to you the conditions under which the return is accepted.
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.